Because the rising COVID-19 pandemic has pushed an increasing number of corporations into cloud providers and distant collaboration purposes they hadn’t deliberate to come across fairly this quickly, the enterprise managed providers market has needed to react in a giant method. The sector, already splintered within the final a number of years because the IT enterprise itself has grown and developed into extra particular services, has been pounded with new enterprise requests because of the ocean change in work-from-home and remote-employee use instances.
Analysts have estimated that about 50 % of previously “officed” workers began working from house in 2020 and that after the pandemic subsides, about the identical quantity will proceed to work from someplace apart from their authentic workplaces. This all weighs closely on each cloud and on-premises-based IT providers, and any person with an information middle has to offer them.
The separate sub-categories of cloud managed providers embody:
- Managed Safety Companies
- Managed Community Companies
- Managed Communication and Collaboration Companies
- Managed IT Infrastructure
- Managed Information Heart Companies
- Managed Mobility Companies
- Managed Data Companies
A managed service supplier of any sort is a vendor that gives info expertise providers on a 24/7 contract foundation.
- Cloud-based managed providers provisioning is a comparatively new enterprise mannequin (final dozen years or so) which takes an enterprise-wide, strategic method to IT administration and monitoring.
- Information middle managed providers contains a number of stakeholders, corresponding to service suppliers, system integrators, expertise companions, consulting companies, analysis organizations, resellers and distributors, enterprise customers and expertise suppliers to supply a long-range, strategic method to IT utility administration and monitoring.
Listed here are eWEEK’s Prime Managed Service Distributors for information facilities in 2021.
Table of Contents
IBM
Armonk, N.Y.
Worth proposition for potential patrons: IBM is, as normal, constant and, properly, huge. Massive Blue was one of many authentic IT information middle providers suppliers and has maintained its market-share lead as tops on the earth in income for greater than a decade. It continues to offer the widest vary of managed providers choices in the marketplace, promoting about $7.65 billion value of them in 2019, based on firm paperwork. IBM additionally supplies a abilities and coaching program by means of which IT professionals increase their present abilities and study new ones.
Naturally, IBM recommends utilizing its personal {hardware} and software program to implement this, though it does make use of an open-standards method that can have in mind present {hardware} and software program investments by its clients.
Key values/differentiators:
- Thought of a one-stop store for enterprises in including managed providers to their IT programs.
- IBM claims its managed providers assist enhance enterprise agility as a consequence of a consumption-based method—you solely pay for what you utilize.
- With built-in safety, together with alternate-site catastrophe restoration for probably the most important workloads, customers can safeguard information and purposes.
- IBM says its system allows the scalability wanted to keep away from downtime and efficiency issues, run in a security-rich setting, and reduce infrastructure price and complexity.
Who makes use of it: Midrange to giant enterprises
The way it works: subscription cloud providers, bodily on-prem units and providers
Accenture
Dublin, Eire
Worth proposition for potential patrons: Accenture is likely one of the most revered IT integrators and consultants on the earth and owns a superb status for velocity and high quality. It is a international administration consulting agency that gives a spread of providers and options in technique, consulting, tech and operations. Accenture ranks with IBM as the 2 largest and most well-known corporations on this listing in the case of administration consultancy. Accenture’s purpose is to collaborate with shoppers to assist them turn out to be high-performance companies and governments.
Key values/differentiators:
- Accenture is international, with roughly 210,000 folks serving shoppers in additional than 120 nations. The sheer dimension and attain of the worldwide firm is a large promoting level for a lot of potential multinational shoppers.
- Accenture ihas been creating its personal software program for years and not too long ago deployed new synthetic intelligence testing providers. The one factor it doesn’t do a lot of is {hardware}, but it surely companions with nearly everyone to amass no matter is required for an information middle implementation.
- Accenture combines years of expertise, complete capabilities throughout all industries and enterprise capabilities, and intensive analysis on the world’s most profitable corporations.
- Execs: Recognized for stabilization, industrialized processes, minimal main outages, flexibility on modifications in structure
- Con: Present service desk must mature to fashionable ranges, useful resource high quality/attrition in offshore facilities.
Who makes use of it: SMBs to giant enterprises
The way it works: subscription cloud providers, bodily on-prem units and providers
Infosys
Bangalore, India
Worth proposition for potential patrons: Whereas “outsourcing” could also be thought of a unclean phrase in some U.S. circles, Infosys doesn’t shrink back from it. Infosys is a longtime worldwide chief in consulting, expertise outsourcing and next-generation providers and is pleased with it. Infosys says it supplies enterprises with strategic insights on what lies forward. The corporate allows shoppers in additional than 50 nations; it claims its mission is to assist enterprises renew themselves whereas additionally creating new avenues to generate worth. Infosys claims to assist enterprises rework in a altering world by means of strategic consulting, operational management and the co-creation of breakthrough options, together with these in mobility, sustainability, huge information and cloud computing.
Infosys is great at retaining its clients. Greater than 95 % of its $45 billion in annual income comes from repeat enterprise. Infosys has a rising international presence with greater than 187,000+ workers.
Key values/differentiators:
- Infosys has experience in nearly all sectors of data expertise, which is a key requirement in information middle migration initiatives.
- Infosys is versatile in working with a buyer to scale up or down their assets and is ready to help offering one of the best monetary choices for the client for every challenge. This could embody deferred funds; guaranteeing the invoices meet the client requires and negotiating on charges.
- Having a big useful resource pool permits Infosys to rapidly present personnel with expertise is all areas of the IT enterprise.
- Ample assets with the power to escalate as required, 24/7 monitoring and superb reporting.
Who makes use of it: SMBs to giant enterprises
The way it works: subscription cloud providers, bodily units and providers
Fujitsu
Tokyo, Japan
Worth proposition for potential patrons: Fujitsu has been among the many prime 10 information middle managed providers suppliers for many of the final twenty years. It supplies capabilities in numerous IT domains, corresponding to IoT, edge computing, course of automation, mobility and others. Fujitsu claims to offer secure service and strives to be a longtime enterprise associate. Fujitsu is likely one of the main Japanese info and communication expertise (ICT) corporations, providing a full vary of expertise merchandise, options, and providers. Roughly 140,000 Fujitsu folks assist clients in additional than 100 nations. The corporate makes use of its expertise and the ability of ICT “to form the way forward for society” with their clients.
Key values/differentiators:
- Purchasers report Fujitsu that usually may be very client-focused and supplies a high-quality service that’s of nice worth. Employees are a pleasure to work with and have data and experience. Most implementations have been a hit, customers report.
- Commonly known as secure, cooperative, modern firm with which to work
- Prospects have reported that the supply group may be very robust, considering with the client and dealing towards reaching true buyer satisfaction
To take beneath advisement:
- Contract negotiation in sole sourcing mode could be complicated and inflexible
- Challenge pricing, lead occasions, complexity of group could be problematic
Who makes use of it: Midrange corporations to giant enterprises
The way it works: subscription cloud providers, bodily units and providers
Atos
Bezons, Ile-de-France, France
Worth proposition for potential patrons: Atos is likely one of the youngest corporations on this listing and could be probably the most forward-thinking one as properly. This, in fact, comes as a profit to a brand new firm that appears on the competitors and endeavors to search out its personal resolution enhancements. Atos has moved into quantum computing with the launch on an Intel-based emulator; the thought is to make use of the emulator to coach its coders within the abilities that shall be wanted sooner or later when precise quantum computer systems shall be used for a lot of duties. Though it could now be among the many less-famous tech corporations, it earned whole revenues of $20 billion final yr, which within reason excessive in contrast with others.
Key values/differentiators:
- Atos is a strategic associate in each sense of the phrase, adapting to its shoppers’ enterprise modifications. It’s identified to persistently meet or exceed service-level agreements.
- The Atos platform is acknowledged as being amongst international {industry} main suppliers; robust service administration; suppliers’ experience It’s good at enhancing compliance and danger administration, price optimization
- Atos is nice at creating inside/operational efficiencies
- Prime-flight useful capabilities
- Wonderful {industry} experience
Who makes use of it: SMBs to giant enterprises
The way it works: subscription cloud providers, bodily units and providers
Rackspace
San Antonio, Texas
Worth proposition for potential patrons: Based in 1998, Rackspace has been there because the starting of knowledge middle cloud providers—in reality, because the ASP (utility service suppliers) days. The corporate supplies hybrid cloud-based providers that allow companies to run their workload in a public or non-public cloud. Rackspace’s engineers ship specialised experience on prime of main applied sciences developed by OpenStack, Microsoft, VMware, and others by means of a service often called Fanatical Help. It has greater than 300,000 clients worldwide, together with two-thirds of Fortune 100 corporations.
Key values/differentiators:
- Rackspace has named a frontrunner within the Gartner Magic Quadrant for Cloud-Enabled Managed Internet hosting
- Rackspace will get excessive marks from customers for the next:
- Onboarding and transition from incumbent supplier for DevOps, Infrastructure and Ops
- Educating clients’ inside groups on Rackspace’s capabilities and assist processes
- Inner collaboration between FAWS assist and Rackspace Managed Safety, significantly for contracts/phrases/price.
- Incident response from the Rackspace tech group (i.e.: Tech Acct Mgr, Tech lead) has been good Vital
- Staff collaboration round infrastructure methods for scaling (up/down) and executing on the plan.
Who makes use of it: SMBs to giant enterprises
The way it works: subsc
ription cloud service, bodily units and providers
Cognizant
Teaneck, N.J.
Worth proposition for potential patrons: Cognizant turned 26 in 2020 and stays one of many world’s main information middle skilled providers suppliers—though it’s not as properly often called Accenture, IBM and others. It’s within the discipline of remodeling shoppers’ enterprise, working and expertise fashions for the digital period. Its industry-based, consultative method helps shoppers envision, construct and run extra modern and environment friendly information facilities. Cognizant is ranked within the Fortune 200 and is persistently listed among the many most admired corporations on the earth.
Key values/differentiators:
- Cognizant’s home-built software program is secure and fashionable. Information facilities are top-notch operations in geographically redundant places.
- Cognizant is a extremely versatile and collaborative associate; account executives are very clear and work to do “the fitting factor.”
- Early on with Cognizant, processes had been missing, but it surely has since improved; they had been minor points however had been dealt with with urgency
To take beneath advisement:
- Challenge administration missing at occasions as a consequence of decrease funding on this space than must be offered in a gradual state operations with an SOW in place.
Who makes use of it: SMBs to giant enterprises
The way it works: subscription cloud providers, bodily units and providers
Tata Consultancy Companies
Mumbai, India
Worth proposition for potential patrons: Tata Consultancy Companies is a multinational info expertise providers, enterprise options and consulting firm that competes on a world degree with all the most important information middle consultancies. TCS gives an built-in consulting-led portfolio of IT-enabled providers comprising utility growth and upkeep, enterprise intelligence, enterprise options, engineering and industrial providers and infrastructure providers delivered by means of its personal International Community Supply course of. Based mostly in Mumbai, India, it was based in 1968.
The corporate has area experience in a large set of industries, comprising banking and monetary providers, insurance coverage, telecom, manufacturing, retail and distribution, excessive tech, life sciences, well being care, transportation, power and utilities, media and leisure and others.
TCS operates in 5 continents, with North America and Europe constituting the biggest markets for its providers. It derives greater than 20 % of its revenues from rising markets corresponding to India, Asia-Pacific, Latin America and Center-East & Africa.
Key values/differentiators:
- Able to dealing with nearly any information middle constructing, integration or modernization challenge wherever on Earth
- Recognized for flexibility in contracting and servicing
- Makes use of a really easy operations mannequin
- Firm-wide deal with joint effort to get initiatives performed in group fashion is great
- Including experience in AI and ML, so providers shall be improved sooner or later
To take beneath advisement:
- Extra customary expertise providers and dealing strategies wanted
Who makes use of it: SMBs to giant enterprises
The way it works: subscription cloud providers, bodily units and providers
Wipro
Bengaluru, India
Worth proposition for potential patrons: Wipro, the eldest of knowledge middle service suppliers, was based in 1945, proper after World Battle II ended. It operates in a extra numerous vary of markets than many others, as a result of it gives managed providers, enterprise automation and residential automation—providers that rivals don’t essentially provide. The India-based firm generated income of about $9 billion in 2019. Throughout the subsequent three years, the corporate is planning to go all-digital, with the CEO saying that one hundred pc of the corporate’s assets are being allotted to the digital operations purpose.
Key values/differentiators:
- Wipro helps clients do enterprise extra successfully by utilizing Wipro industry-wide expertise, deep expertise experience, complete portfolio of providers and vertically aligned enterprise mannequin. Wipro has greater than 50 devoted rising applied sciences Facilities of Excellence to allow clients to harness the most recent expertise for delivering enterprise functionality to our shoppers.
- Wipro Ltd. has 160,000+ workforce serving shoppers in 175+ cities throughout six continents. The corporate posts revenues of about $9 billion yearly.
- Wipro is globally acknowledged for its modern method towards delivering enterprise worth and its dedication to sustainability. Wipro champions optimized utilization of pure assets, capital and expertise.
- Wipro Applied sciences was not too long ago assessed at Degree 5 for CMMI V 1.2 throughout offshore and onsite growth facilities.
Who makes use of it: Midrange to giant enterprises
The way it works: subscription cloud providers, bodily units and providers
Datapipe
Jersey Metropolis, N.J.
Worth proposition for potential patrons: Datapipe is a smaller MSP that gives managed internet hosting providers and information facilities for cloud computing and IT corporations. The corporate, based in 1998, gives a single-provider resolution for managing and securing mission-critical IT providers, together with cloud computing, infrastructure as a service, platform as a service, co-location and information facilities. Datapipe delivers these providers from the world’s most influential technical and monetary markets, together with New York metro, Silicon Valley, London, Hong Kong and Shanghai.
Key values/differentiators:
- Datapipe supplies providers to a spread of vertical industries, together with monetary providers, well being care and pharmaceutical, manufacturing and distribution, state and federal governments, publishing, media and communications, enterprise providers, public sector, expertise and software program
- Proactive challenge session and fast challenge engagement are good components
- Datapipe was named to Gartner’s 2010 Magic Quadrant for Cloud Infrastructure as a Service and Internet Internet hosting.
Who makes use of it: SMBs to giant enterprises
The way it works: subscription cloud providers, bodily units and providers
Equinix
Redwood Metropolis, Calif.
Worth proposition for potential patrons: Equinix supplies information middle providers for corporations, companies, and organizations. It gives a software program utility platform designed for digital companies that assist its customers to hook up with their clients, workers, and companions. The corporate was based in 1998. Equinix describes itself as “the world’s digital infrastructure firm.” Digital leaders deploy its platform to convey collectively and interconnect the foundational infrastructure that powers their success.
Key values/differentiators:
- Equinix is quickly changing into one of many world’s go-to leaders within the information middle interconnect house, which is rising steadily.
- Equinix allows its clients to entry all the proper locations, companions and prospects they should speed up enterprise benefit in expertise.
- In the USA, Equinix operates information facilities in Atlanta, Boston, Chicago, Dallas, Denver, Los Angeles, Miami, New York, Philadelphia, Seattle, Silicon Valley and Washington, D.C.
Who makes use of it: SMBs to giant enterprises
The way it works: subscription cloud service, bodily units and providers
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Honorable mentions: AT&T, Cisco Techniques, HCL, Capgemini
